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Complaints Procedure

If you have a suggestion for improvement or a complaint to make we ask that you put it in writing for the attention of the Office Manager. This can be done via letter to the main office at T&S Heating Ltd, 92 Rolleston Drive, Arnold, Nottingham, NG5 7JP or via email to sales@tsheating.co.uk.
The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact the business so the problems can be rectified as soon as possible.

If you are a Finance customer and you’re not happy with the way we’ve handled your complaint, the outcome of it, or if eight weeks have passed and we have not sent you our final response, you may have the right to refer your case to the Financial Ombudsman Service. You can contact them in one of the following ways:

In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. By phone: 0800 023 4567 By email: complaint.info@financial-ombudsman.org.uk Website: http://www.financial-ombudsman.org.uk

Please remember that you will need to refer your complaint to the Financial Ombudsman Service within six months of receiving our final response.

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